Before contacting our technical support, please prepare a detailed specification of your computer and exact description of the problem. It will help us to provide you with support in a fast, efficient way.
Information Required: Computer model (CPU, DVD-ROM, RAM, Video/Sound card, DirectX version, Windows version).
In order to get this information, please go to "Run" in your Windows Start menu and type "dxdiag" in the command line, then press the enter key. The DirectX diagnostics program will start. This will show all the relevant driver files installed on your system. In order to receive a text file of this information, click the button "Save All Information". You can then save a text file with all the information we require on your hard drive.
You will then be able to send this information to us via e-mail: email@example.com
Please use the email address provided. All support enquires to the company address or phone number(s) cannot be answered by our staff.